He says the first tow truck driver who pulled up told him that he had a legal obligation to tow the vehicle for safety reasons — and that his insurance through the Canadian Automobile Association CAA would cover the cost. If you require the services of a tow truck driver, know your rights. He says he immediately called CAA and was told a tow truck was on the way. That's when Beeson says the tow truck driver told him that he was legally obligated to tow the vehicle — and that since Beeson had already called CAA, he would be reimbursed through his coverage. It was just one panic threat after another. Kerry Schmidt told CBC Toronto tow truck drivers have neither the right nor the authority to decide to remove a vehicle from a highway due to safety concerns. Insurance companies may or may not do business with these shops. CAA told the Scarborough man that they didn't have an agreement with the towing company, which meant they wouldn't reimburse him. Listen for obvious clues.
In the end, you and other policyholders end up paying. You have the option to choose where to have your vehicle towed to for repairs. It's extremely loud on the highway. Ask that your vehicle be taken to a secure location where an adjuster or appraiser from your insurance company can have access to it. Here are some tips: To recover these referral fees, tow truck drivers and vehicle repair or body shops may "pad" their bills. Towing companies can't demand cash Consumer protection laws also come into play when dealing with towing companies. Aug 30, 5: CBC Consumers have the right to choose their own towing company under most circumstances, including Beeson's, according to police. That's when Beeson says the tow truck driver told him that he was legally obligated to tow the vehicle — and that since Beeson had already called CAA, he would be reimbursed through his coverage. CAA told the Scarborough man that they didn't have an agreement with the towing company, which meant they wouldn't reimburse him. Silverstein told CBC Toronto that if a consumer is being solicited on the side of the road the driver must provide them with a towing authorization form. Towing rates registered with municipalities Private towing companies are required to register their service rates with the municipality in which they're licensed. But if you're out on the road and don't know what to do, Silverstein says "the real lesson here is, as convincing as a tow truck driver may be, if you haven't ordered it, don't take it. A tow truck driver may be paid a referral fee by a vehicle repair or body shop to have damaged vehicles towed there. These requirements include, but are not limited to: A spokesperson with CAA told CBC Toronto that they are investigating, but it sounds like "this is a situation where a tow truck has taken advantage of someone who is vulnerable [and] in need of service. Fuelled by coffee, she digs up, researches and writes original investigative and feature stories. Does the driver recommend a particular repair facility without being asked? He says the first tow truck driver who pulled up told him that he had a legal obligation to tow the vehicle for safety reasons — and that his insurance through the Canadian Automobile Association CAA would cover the cost. For more information visit the Consumer Protection Act, August 30, David Beeson was taking his daughter to soccer practice in Mississauga when his truck broke down near Carlingview Drive on Highway But while Beeson was waiting, he says that a different towing company arrived. Protecting Consumers As of January 1, , tow truck drivers are subject to new requirements under the Consumer Protection Act, In some situations an officer will call for the first available tow when there's been a collision or a vehicle has broken down in a dangerous part of a roadway, Schmidt says. The first two truck driver on scene of David Beeson's breakdown told Beeson he had to tow him for safety reasons. Some large municipalities such as Brampton, Hamilton, Mississauga, Toronto and Windsor licence tow trucks and require drivers to post a municipal licence number on their trucks.
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